FAQ

Here are some frequently asked question by the Customers which can help you in understanding Hihonor site better and it will help you in improving your experience.

My Account

Where can I sign up to receive newsletters and promotions?

You can subscribe to our newsletter at the homepage.

Ordering Online

How do I check the status of my order?

You can use our live chat service or call us toll free at 1-844-524-6667 Mon-Fri 8am to 9pm CST, Sat and Sun 10am to 6pm CST.

How soon can I expect my order to be processed?

Orders (of in-stock items) placed Monday-Friday will be processed and shipped within 1 business day. Your package will arrive in 5-7 business days, from the date your package was shipped. Please keep in mind for faster shipping, your order might arrive in multiple shipment. On some occasions, for example during the holiday rush, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible

How do I pay for my order?

You can purchase via Paypal. All personal information that is submitted will be safe and secure

How do I place an order?

Placing an online order requires just a few clicks

  •Click on the item you wish to purchase and add to cart

  •Choose to continue shopping or go directly to Checkout

  •When finished shopping, click on Shopping Cart and follow the Checkout process

  •You will receive an email confirming your order that includes your order number

  •You will then receive a confirmation email that will include your order number

Product Availability

What should I do if my shipment is missing item(s)?

Please use live chat service or call us toll-free at 1-844-524-6667 Mon-Fri 8am to 9pm CST, Sat and Sun 10am to 6pm CST to report items that are missing from your shipment, and we will review your order to expedite any discrepancies

Sorry for any inconvenience this may have caused. We value you as a customer and will do all we can to remedy the situation. We hope your experience at the Huawei Official Store exceeds your expectations!

What should I do if my shipment is damaged during transit?

If your shipment is damaged upon arrival, please use our live chat service or call us toll-free at 1-844-524-6667, Mon-Fri 8am to 9pm CST, Sat and Sun 10am to 6pm CST to report a damaged shipment

What are my options if my shipment is lost?

Please click our live chat service or call us toll-free at 1-844-524-6667, Mon-Fri 8am to 9pm CST, Sat and Sun 10am to 6pm CST, and we will work with the carrier to initiate a thorough search of your shipment

Can I redirect my order to a different address if my order has already shipped?

We apologize, but once your order ships it must go to the address provided at the time you placed your order. After three attempts by the courier, if you cannot receive or pick up your order, it will be delivered back to our warehouse and we will process a full refund to original method of payment

Product Returns

What should I do if I am displeased with my purchase from the Huawei Official Store?

Your satisfaction is our highest priority! Please use our live chat service or call us toll-free at 1-844-524-6667, Mon-Fri 8am to 9pm CST, Sat and Sun 10am to 6pm CST to return your device and begin the simple 3 step process below:

Step 1: Contact customer support 1-844-524-6667

Step 2: Print and attach shipping label to box

Step 3: Drop it off at your nearest UPS location

Image Here